These Terms of Service (“Terms”) govern your access to and use of the website and services provided by Visual Knova LLC (“Visual Knova,” “we,” “us,” or “our”). By accessing our site, purchasing a trial, or engaging our services, you agree to these Terms.
Visual Knova provides AI-assisted UGC performance-creative services for e-commerce brands, including a paid trial and ongoing retainer engagements. The specific scope, deliverables, and turnaround for each engagement are described at the point of purchase or in a separate order or statement of work.
Our introductory trial provides a defined set of creative deliverables for a stated fee within a stated timeframe. Any performance-based guarantee (for example, a “beat your best ad or full refund” offer) applies only as described at the time of purchase and is subject to reasonable conditions, including that you: (a) run the delivered creative as intended, (b) provide the necessary ad-account access and spend to obtain a fair test, and (c) share the performance data required to evaluate the result. If the stated guarantee condition is not met, your remedy is the refund described in that offer. Guarantees do not apply where results cannot be measured due to missing access, insufficient spend, or account/policy issues outside our control.
Except where a specific written guarantee or applicable law provides otherwise, fees for services rendered are non-refundable. Any qualifying refund under a stated guarantee will be issued to the original payment method.
You represent that you have the rights to any brand assets, product information, and materials you provide, and you grant us a limited license to use them to produce your deliverables. Upon full payment, you receive the rights to the final delivered creative as described in your engagement. We may retain non-confidential process know-how and may reference general, non-confidential results in our marketing unless you request otherwise in writing.
You agree not to use our services for unlawful, deceptive, or infringing purposes, or in violation of any advertising platform’s policies. You are responsible for ensuring that claims you approve for your products are truthful and substantiated.
Services are provided “as is” and “as available.” We do not guarantee specific sales, revenue, or advertising outcomes except as expressly stated in a written guarantee. Advertising results depend on many factors outside our control, including your product, offer, pricing, audience, and platform decisions.
To the maximum extent permitted by law, Visual Knova will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability for any claim arising out of or relating to the services will not exceed the amount you paid to us for the services giving rise to the claim in the three (3) months preceding the event.
Either party may terminate an engagement as described in the applicable order. We may suspend or terminate access for breach of these Terms. Provisions that by their nature should survive termination will survive.
These Terms are governed by the laws of the State of Mississippi, without regard to conflict-of-laws rules. The parties submit to the courts located in that jurisdiction.
We may update these Terms from time to time. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
Visual Knova LLC
Email: info@visualknova.com
Mailing address: 272 Calhoun Station Pkwy, Suite C, PMB 1013, Madison, MS 39110