Visual Knova

Privacy Policy

Last updated: July 5, 2026

Visual Knova LLC (“Visual Knova,” “we,” “us,” or “our”) operates visualknova.com and provides AI-assisted user-generated-content (UGC) performance-creative services for e-commerce brands. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

• Contact information you provide — name, email address, company, and details you share when you book a call, start a trial, or contact us.
• Payment information — processed securely by our payment processor (Stripe). We do not store full card numbers on our servers.
• Business/campaign information — store URLs, product details, ad references, and creative inputs you provide so we can produce your creative.
• Usage and device data — standard log data (IP address, browser type, pages viewed) collected when you visit our site.
• Publicly available business contact data — for outreach, we may process business email addresses and company information obtained from public and lawful sources.

2. How We Use Information

• To provide, operate, and improve our services and creative deliverables.
• To process payments, manage subscriptions, and provide customer support.
• To send service messages and, where permitted, business-to-business marketing communications.
• To maintain security, prevent fraud, and comply with legal obligations.

3. Marketing Email & Your Opt-Out (CAN-SPAM)

We may send commercial email to business contacts. Every marketing email includes a clear unsubscribe mechanism and our physical mailing address. If you opt out, we will stop sending marketing email to that address promptly. To opt out at any time, use the unsubscribe link in any message or email us at info@visualknova.com.

4. How We Share Information

We do not sell your personal information. We share information only with service providers who help us operate, under contract and confidentiality, including:

• Stripe — payment processing.
• Google (Workspace / Cloud) — email, storage, and processing.
• Hosting and infrastructure providers — to run our website and systems.
• Data-processing tools — used to operate outreach and analytics.

We may also disclose information if required by law or to protect our rights and users.

5. Cookies

Our site uses essential cookies to function and may use analytics cookies to understand usage. You can control cookies through your browser settings.

6. Data Retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements, after which we delete or anonymize it.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object to certain uses (including under GDPR and CCPA/CPRA). To exercise these rights, contact info@visualknova.com. We do not discriminate against you for exercising your rights.

8. Security

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children

Our services are for businesses and are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted here with a revised “Last updated” date.

11. Contact Us

Visual Knova LLC
Email: info@visualknova.com
Mailing address: 272 Calhoun Station Pkwy, Suite C, PMB 1013, Madison, MS 39110